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Customer Service In Russia

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Russians call their services "non-obtrusive". Be aware that public restrooms are difficult to find, and usually you have to pay there. To use a public phone you will need a token or card.

International calls can not be made from street phones. Your mobile phone will work in Moscow and Saint Petersburg but seldom in regional cities. As a taxi you can use any car, not only a specific one. Drivers are eager to give you a lift to earn a few rubles. Taxi fee must be discussed with a driver before a journey.

Most hotels in Russia should have a facility for making international calls from your room. To make an international call, you should - dial 8 and then wait for the dial tone, - then dial 10, then the country code e.g. 44 for UK; then the STD code without the 0, followed by the number e.g.: 8-10 44 20 7123456. If you are travelling further afield you may not have this facility, and you should ask at reception to book a call for you.


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